Please support Friends of the Bees to keep this forum free to use.

Natural Beekeeping International Forum
low-cost, low-impact, balanced beekeeping for everyone

 Forum FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileYour Profile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Please Read The Rules before posting.



(country selected automatically - UK/USA/CA/AU)
Bad experience at Thornes at Rand

 
Post new topic   Reply to topic    beekeeping forum -> Beekeeping Book and Product Reviews
View previous topic :: View next topic  
Author Message
Vallee
Foraging Bee


Joined: 13 Mar 2010
Posts: 209
Location: Vienne, France.

PostPosted: Tue Jun 10, 2014 1:22 pm    Post subject: Bad experience at Thornes at Rand Reply with quote

I think this is worth mentioning.
Took the opportunity to buy some syrup from Thornes at Rand Lincolnshire while in the area. I asked for 30 kg to be put into 3 plastic cans and I worked out the cost at £49.50. After they filled the cans I was told the cost was £77. 22 because there was more than 30 kg in the cans. I questioned why and was told there was no accurate way of measuring 30 kg and so without pouring the syrup back into the main holding tank I thought I would buy it.
Because I questioned the staff why an least an accurate measure could not be guaranteed I was then confronted by a Director who asked if there was a problem. Yes and went over the story again he was not satisfied and I was eventually told to get out of the shop take the syrup and don't come back. At no point did I engage in a confrontational manner but the Director did and I cannot believe the attitude of Thornes when a customer queries their inability to weight out 30 kg of syrup.
So if anyone intends to buy syrup using their own cans (advertised in Thornes 2014 catalogue at £1.65 a kg using own container) beware!
We shall not be going back to Thornes at any branch in the UK.
Vive la France.
Back to top
View user's profile Send private message
Kiwimana
Guard Bee


Joined: 31 Mar 2011
Posts: 82
Location: Auckland, New Zealand

PostPosted: Tue Jun 10, 2014 8:45 pm    Post subject: Reply with quote

Wow that us disappointing, you would think if they were selling it by the litre then they could measure it?
Back to top
View user's profile Send private message
biobee
Site Admin


Joined: 14 Jun 2007
Posts: 1055
Location: UK, England, S. Devon

PostPosted: Wed Jun 11, 2014 7:06 pm    Post subject: Reply with quote

That sort of thing should be reported to the local Trading Standards department - there are very strict weights and measures laws in the UK that traders must follow.

Customer service is another matter, of course...
Back to top
View user's profile Send private message
Vallee
Foraging Bee


Joined: 13 Mar 2010
Posts: 209
Location: Vienne, France.

PostPosted: Thu Jun 12, 2014 12:19 pm    Post subject: Reply with quote

Quite right biobee. If Thornes advertise "own container, kg" and then cannot accurately measure out it needs reporting. In my case 30 kg requested (in my own cans) and I finish up with 47kg. They did indicate that surplus would be poured back into the main tank but still cant guarantee the amount. I refused as I consider pouring back could be a potential contamination issue and so took the lot and paid an extra £27+.
Truly appalling service and customer relations.
Back to top
View user's profile Send private message
jumbleoak
Scout Bee


Joined: 03 Aug 2010
Posts: 295
Location: UK, England, Kent

PostPosted: Thu Jun 12, 2014 5:07 pm    Post subject: Reply with quote

So how did they know that it was 47 kg / £77. 22?
Back to top
View user's profile Send private message
Vallee
Foraging Bee


Joined: 13 Mar 2010
Posts: 209
Location: Vienne, France.

PostPosted: Thu Jun 12, 2014 10:09 pm    Post subject: Reply with quote

Took their word for it. Checked on some scales and it was 27kg in one can and 10kg in each of two other cans (give or take using bathroom scales). Clearly if they can sell me 47kg with accuracy they could have sold me 30kg which is what I wanted. Why was Paul Smith the Director so unpleasant to me when I queried the discrepancy?
It looks to me like Thornes are just big business and lost the plot. I have to say their Top Bar Hive is totally useless for Northern Europe.
Back to top
View user's profile Send private message
jumbleoak
Scout Bee


Joined: 03 Aug 2010
Posts: 295
Location: UK, England, Kent

PostPosted: Fri Jun 13, 2014 5:17 am    Post subject: Reply with quote

Vallee wrote:
Clearly if they can sell me 47kg with accuracy they could have sold me 30kg which is what I wanted.


Exactly. How bizarre!
Back to top
View user's profile Send private message
NewForester
Nurse Bee


Joined: 23 Jul 2010
Posts: 26
Location: New Forest, Hampshire, UK

PostPosted: Sat Nov 01, 2014 11:52 pm    Post subject: Re: Bad experience at Thornes at Rand Reply with quote

Vallee wrote:
I think this is worth mentioning.
Took the opportunity to buy some syrup from Thornes at Rand Lincolnshire while in the area. I asked for 30 kg to be put into 3 plastic cans and I worked out the cost at £49.50. After they filled the cans I was told the cost was £77. 22 because there was more than 30 kg in the cans. I questioned why and was told there was no accurate way of measuring 30 kg and so without pouring the syrup back into the main holding tank I thought I would buy it.
Because I questioned the staff why an least an accurate measure could not be guaranteed I was then confronted by a Director who asked if there was a problem. Yes and went over the story again he was not satisfied and I was eventually told to get out of the shop take the syrup and don't come back. At no point did I engage in a confrontational manner but the Director did and I cannot believe the attitude of Thornes when a customer queries their inability to weight out 30 kg of syrup.
So if anyone intends to buy syrup using their own cans (advertised in Thornes 2014 catalogue at £1.65 a kg using own container) beware!
We shall not be going back to Thornes at any branch in the UK.
Vive la France.



I sent an email to Thorne some time ago suggesting how some of their products could be improved and saying that is some areas the quality was not up to their competition. I emphasized that I was not complaining but trying to help them with feedback. I received an incredulous and dismissive response from Jill Smith. Clearly, Thorne thinks it is the, dare I say it, bees knees!
Back to top
View user's profile Send private message
Vallee
Foraging Bee


Joined: 13 Mar 2010
Posts: 209
Location: Vienne, France.

PostPosted: Sun Nov 02, 2014 6:33 pm    Post subject: Reply with quote

I don't know if the Smith's are related at Thornes. But Paul Smith told me to get out and don't come back and Jill or Gill Smith appears also to take great offence at any criticism.
Not been back and not going back to Thornes.
Back to top
View user's profile Send private message
Che Guebuddha
Golden Bee


Joined: 31 Jan 2012
Posts: 1549
Location: Hårlev, Stevns Kommune, Denmark

PostPosted: Mon Nov 03, 2014 8:31 am    Post subject: Reply with quote

This is my 3rd year keeping bees and the only thing I ever bought in a bee shop was a veil. If I knew sport fishing shops sell fine hats with mosquito nets for half the price of bee veils I would never need to but that overpriced veil.

Top Bar Hive beeks don't need bee shops at all in my opinion. Especially not if we are treatment free. Sugar can be bought in food shops.
Fondant can be DIY. We need no smoker nor hive tool. Spray bottle and kitchen knife will do.

We need no special feeders, inverted glass jars will do.
We most definitely don't need wax foundation Wink

Pollen traps can be DIY.

TBH is easy to DIY.

Beekeeping should not cost much.
Back to top
View user's profile Send private message
Broadwell
Foraging Bee


Joined: 22 Jul 2013
Posts: 122
Location: UK, Kent, High Weald

PostPosted: Mon Nov 03, 2014 10:51 am    Post subject: Reply with quote

I'd use smoke when you come to harvesting the supers off your new framed hives Che. Wouldn't wish the bee-tornado that peppered my arms and shoulders with stings upon anyone else.

A water spray had seemed fine for every manipulation I'd made. But when it came to robbing a box full of their honey, my third hive punctured my ideal of smoke-free kindness countless throbbing times. Never again.
Back to top
View user's profile Send private message
biobee
Site Admin


Joined: 14 Jun 2007
Posts: 1055
Location: UK, England, S. Devon

PostPosted: Mon Nov 03, 2014 1:04 pm    Post subject: Reply with quote

Several months ago, I thought I would experiment with the Nicot queen rearing system, and ordered what Thorne's claimed to be the full kit. It turned out to be a cheap Chinese rip-off, which does not have the built-in queen introduction cage and was missing the rear panel.

The genuine Nicot system can be bought from several other suppliers, and I got mine from Solway Bee Supplies, who sent the real thing.

Thorne & Co. just lost another customer.
Back to top
View user's profile Send private message
Drafty
House Bee


Joined: 01 Jun 2015
Posts: 16
Location: Rhondda Valley, South Wales

PostPosted: Thu Jun 04, 2015 7:06 pm    Post subject: Reply with quote

This is exactly why I think that internet forums are a good idea. I am new to beekeeping have been looking for some basic equipment, have never heard of Thorne's before but have now. looks like they just lost another customer even before they knew it.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    beekeeping forum -> Beekeeping Book and Product Reviews All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

SPECIAL OFFER FOR UK FORUM MEMBERS - Buy your protective clothing here and get a special 15% discount! (use the code BAREFOOTBEEKEEPER at checkout and be sure to 'update basket')



Are the big energy companies bleeding you dry?


Is way too much of your hard-earned family income going up in smoke?

Are you worried about what could happen if the ageing grid system fails?

You need to watch this short video NOW to find out how YOU can cut your energy bills TO THE BONE within 30 days!

WATCH THE VIDEO NOW



(country selected automatically - UK/USA/CA/AU)

Conserving wild bees

Research suggests that bumble bee boxes have a very low success rate in actually attracting bees into them. We find that if you create an environment where first of all you can attract mice inside, such as a pile of stones, a drystone wall, paving slabs with intentionally made cavities underneath, this will increase the success rate.

Most bumble bee species need a dry space about the size a football, with a narrow entrance tunnel approximately 2cm in diameter and 20 cm long. Most species nest underground along the base of a linear feature such as a hedge or wall. Sites need to be sheltered and out of direct sunlight.

There is a spectacular display of wild bee hotels here

More about bumblebees and solitary bees here

Information about the Tree Bumblebee (Bombus hypnorum)

Barefoot Beekeeper Podcast



Now available from Lulu.com


Now available from Lulu.com


Now available from Lulu.com


4th Edition paperback now available from Lulu.com

See beekeeping books for details and links to ebook versions.
site map
php. BB © 2001, 2005 php. BB Group

View topic - Bad experience at Thornes at Rand - Natural Beekeeping Network Forum